Le Groupe COFINA est la première institution financière africaine dédiée à la mésofinance. Notre vision est d’être le modèle panafricain de la finance inclusive. Le Groupe qui emploie plus de 1500 personnes issues de 19 nationalités différentes, est présent dans 8 pays d’Afrique avec un bureau de représentation à Paris qui est dédié à la diaspora.
CASH DEAL, filiale du Groupe COFINA, présent dans 5 pays africains, est une société de services spécialisée dans la délivrance de produits et services financiers de proximité.
Dans le but de renforcer son équipe, Cash Deal Sénégal, recrute un Assistant(e) Service Clientèle.
• Vous justifiez d’au moins 02 années d’expériences ;
• Vous avez une bonne maitrise des actions de fidélisation de la clientèle ;
• Vous avez déjà participé à des actions ponctuelles de Marketing et de Communication (promotion produits, campagnes de relance et campagnes calendaires, …)
• Vous avez déjà réalisé des enquêtes de satisfactions client et produits ;
• Vous êtes disposé (e) à recevoir et traiter les requêtes clients avec diligence ;
Alors ce poste est fait pour vous.
Missions/Objectifs du poste :
Sous la supervision du Responsable MARKETING, COMMUNICATION, CUSTOMER EXPERIENCE & RSE de la filiale Cash Deal SN, vos principales missions consisteront à :
• Elaborer des stratégies dans le but d’optimiser l’accueil et d’assurer la fidélisation de la clientèle,
• Assurer l’assistance de la clientèle dans ses opérations afin de satisfaire ses besoins ;
• Assurer la disponibilité de nos différents canaux d’interaction (Ligne service client, mail service client, site web)
• Recevoir et traiter les requêtes clients dans un délai de 24 h maximum
• Effectuer périodiquement des campagnes de réactivation client
• Assurer le contrôle de la qualité du service à la clientèle et faire le suivi
• Proposer chaque trimestre des actions de fidélisation innovantes et ayant un fort impact sur le business
• Participer au dispositif de rewarding staff (Back et Front Office)
• Réaliser des enquêtes de satisfactions clientèle et produits
• Participer à des actions ponctuelles de Marketing et de Communication (promotion produits, campagnes de relance et campagnes calendaires)
Profil du candidat:
• Titulaire d’un Bac+3 en Gestion Commerciale, Marketing et Communication
• Avoir au moins 2 ans d’expériences à un poste similaire
Le poste est basé à Dakar
L’offre est valable jusqu’au 2 mars 2023.
Si vous êtes intéressé(e), envoyez votre curriculum vitae et votre lettre de motivation à l’adresse suivante recrutement-cpssn@cofinacorp.com en précisant en objet du mail « ASSISTANT(E) SERVICE CLIENTÈLE»..
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