Présentation de Djamo : En novembre 2020 en Côte d’Ivoire, puis en décembre 2023 au Sénégal, Djamo a lancé une application financière révolutionnaire, offrant des services tels que paiements en ligne et hors ligne, transactions de pair à pair, transferts de fonds, ainsi que des outils d’épargne et de budgétisation. Avec le soutien d’investisseurs de renom, Djamo s’engage à remodeler le paysage des services financiers en Afrique francophone.
Votre rôle : En tant que Conseiller.e Client, vous serez au cœur de l’expérience client chez Djamo. Sous la responsabilité du Team Leader, vous assurerez la satisfaction des clients en leur apportant des conseils personnalisés et des solutions adaptées.
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- Conseiller et traiter les demandes des clients sur divers canaux (chat, réseaux sociaux, call center).
- Assurer un suivi rigoureux des réclamations et informer les clients de l’avancement.
- Maintenir un haut niveau de satisfaction client.
- Collaborer avec les différentes équipes pour anticiper les besoins de rétention.
Profil recherché :
- Niveau BAC+2 minimum.
- Excellente communication en français, la maîtrise d’une seconde langue est un atout.
- Compétences en informatique, écoute active, empathie, diplomatie.
- Capacité à travailler en équipe avec flexibilité et pédagogie.
Pourquoi travailler chez Djamo :
- Équilibre entre autonomie et collaboration.
- Environnement stimulant et éthique.
- Impact positif sur des millions de personnes.
- Environnement de travail collaboratif et amusant.
Date de prise de fonction : Le plus tôt possible.
Lieu de travail : Dakar, Sénégal.
Type de contrat : CDD renouvelable une fois, avec possibilité de CDI selon les performances.
Secteur d’activité : Services Financiers mobiles.
Candidature : Djamo est un employeur qui souscrit au principe de l’égalité des chances et célèbre la diversité. Même si vous ne répondez pas à tous les critères, nous vous encourageons à postuler. Nous cherchons toujours à recruter des talents à tous les niveaux.
Postulez maintenant pour rejoindre notre équipe dynamique et contribuer à la transformation des services financiers en Afrique francophone.
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